Refunds & Cancellations Policy
At Quick Moment, we believe in honest pricing and customer satisfaction. This policy outlines our subscription cancellation process, refund criteria, and return timelines.
No long-term lock-ins. Cancel recurring billing anytime from your Studio Dashboard with one click.
First-time paid plan subscribers are eligible for a 100% full refund within 7 days of initial upgrade if unsatisfied.
Approved refunds are returned directly to your original payment method (UPI / Bank / Card via Cashfree) in 5-7 days.
Direct assistance via support@quickmoment.in with ticket acknowledgment within 2-4 business hours.
1. Subscription Cancellation Policy
Quick Moment provides photography studios, freelancers, and event agencies with recurring monthly and annual software-as-a-service (SaaS) subscription plans.
How Cancellations Work:
- Self-Service Cancellation: You may cancel your subscription at any time by logging into your Studio Workspace (> Settings / Subscription & Billing) or by emailing support@quickmoment.in.
- End-of-Billing Cycle Access: Upon cancelling, your subscription will not renew for subsequent billing cycles. Your studio workspace and active event galleries will remain accessible until the end of your prepaid period.
- No Automatic Penalty: We do not charge cancellation fees or early termination penalties.
2. Refund Eligibility & Money-Back Guarantee
We stand behind the quality of our AI facial search platform. Our refund criteria are structured as follows:
7-Day New Subscription Guarantee
If you upgrade to a paid Quick Moment plan for the first time and find that the platform does not meet your studio's operational requirements, you may request a 100% full refund within 7 calendar days of your initial payment.
Refunds in Exceptional Circumstances:
- Duplicate or Accidental Charges: In the event of duplicate billing or gateway transaction errors, 100% of the duplicate charge will be refunded promptly upon verification.
- Service Downtime or Outage: If severe platform technical failures prevent event gallery delivery and cannot be resolved by our engineering team, prorated credits or refunds will be granted.
- Annual Plan Proration: Annual plan subscribers requesting cancellation after the initial 7-day window may be evaluated for prorated refunds for unused full calendar quarters on a case-by-case review.
3. Refund Method & Processing Timelines
All approved refunds are initiated through our certified payment gateway partner (Cashfree Payments India) directly back to the original funding source used during payment.
| Payment Method | Typical Bank Credit Time |
|---|---|
| UPI (Google Pay, PhonePe, Paytm, BHIM) | Instant to 2 Business Days |
| Net Banking (All Major Indian Banks) | 2 to 5 Business Days |
| Credit / Debit Cards (Visa, Mastercard, RuPay) | 5 to 7 Business Days (Dependent on issuing bank) |
Note: Bank holidays and weekend settlement cycles may occasionally extend bank crediting schedules.
4. How to Initiate a Refund Request
To submit a refund or billing dispute, please follow these simple steps:
Refund Request - [Your Studio Name].
qm_ord_...), and the reason for your refund request.
5. Non-Refundable Items & Exclusions
The following services and scenarios are non-refundable under standard operating terms:
- Consumed High-Volume AI Indexing: Accounts that have actively uploaded, indexed, and delivered more than 5,000 photos during live production events prior to the refund request.
- Custom Domain SSL Provisioning: One-time custom domain white-label setup fees once DNS certificates have been deployed.
- Terms of Service Violations: Accounts terminated due to abusive behavior, illegal content distribution, or copyright infringements as defined in our Terms of Service.
6. Official Billing & Grievance Helpdesk
For any queries regarding an invoice, subscription renewal, or refund status, please reach out to our dedicated billing desk: